FAQs

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping across Australia.

How long does shipping take?

Shipping usually takes 5 to 10 business days. You will receive a tracking number once your order has been dispatched.

Returns & Warranty

What is your return policy?

We offer a 60-day hassle-free return policy. If you’re not satisfied, return the product for a full refund—no questions asked.

Product & Installation

Does ZenWater™ fit all showers?

Yes! Our shower head has a universal fit and installs in seconds—no tools required.

How often should I replace the filter?

For the best performance, we recommend replacing the filter every 3 months.

Orders & Payments

Which payment methods do you accept?

We accept Visa, Mastercard, PayPal, and other secure payment options.

Can I change or cancel my order?

If your order hasn’t shipped yet, please contact us as soon as possible to request changes.

Need Help?

For further assistance, reach out to us at hi@zenwater.store. We’re happy to help!